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MBA students' satisfaction and loyalty: State vs. private universities in Turkey
(University of Zagreb a, 2013)
The purpose of this paper is to explore the construct of student satisfaction and analyze its relationship with student loyalty in the context of state and private universities. A 45-item Turkish questionnaire adapted from ...
The HEDQUAL scale: A new measurement scale of service quality for MBA programs in higher education
(Aosis, 2014)
HEdPERF is the most developed scale in the literature to measure service quality in higher education. However, HEdPERF is designed to measure service quality at university level (macro level) as a generic measurement ...